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    Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it.

    To complete your return, we require you to fill out the return form stating the reason for return. Please also tell us whether you would like a refund or exchange. If you do not have the return form, please include a note with the return. Returns must be sent to the following address:

    Chia
    Future Business Centre
    Kings Hedges Road
    Cambridge
    CB4 2HY

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@wearechia.co.uk.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again as there is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@wearechia.co.uk.

    Shipping
    You are responsible for posting the item back to us. Any return will receive an additional £3.50 credit to cover the cost of postage. If you feel this is not sufficient please email us at info@wearechia.co.uk.